Hotel assistance personnel

Position Hotel assistance personnel (Galley/ Utility/ Laundry)

Objective Is responsible to maintain highest standard of cleanliness in Galley
and/or Laundry room section and to follow up on hospitality
guidelines ensuring that every passenger’s needs are met and
followed up.

Responsibilities The hotel personnel are responsible to look after his/her physical
appearance:

• Hair is clean and properly attached
• Shoes are clean and well maintained
• There are no body odors-no perfumes

Galley Room:

• To clean galley room and dispose garbage as per instructions
  given by Hotel Manager/ Chef
• To report any damage for repair found in his section
• To be always courteous toward passengers
• To assist in any other area requested by Hotel Manager
• To help the other crew members to move the stores to galley
  and store rooms
• Food handlers should not have contagious illnesses or
  infections. Individuals with cuts or wounds or affected by
  diarrhea should diverge from all the food handling areas
• Hands should always be clean and washed well (At least 20secs
  with warm water and soap)
• Disposable hats and gloves is compulsory
• Correct personal hygiene rules should be followed strictly. Daily
  shaving, arms and chest covered, so as to avoid hairs dropping
  in the food
• To keep all the containers’ surfaces and utensils that come into
  immediate contact with food or ice properly cleaned
• To keep all the containers’ surfaces and utensils that do not
  come into immediate contact with food or ice properly cleaned
  and in good working condition as well
• To check that all dish washers are in good working condition and
  functioning properly. In case of any damage to report
  immediately to the Hotel Manager
• Water for pre-washing, washing, disinfecting and final washing,
  should be clean and in the correct temperature. Final washing
  water should be at 178F (Fahrenheit) or 80C (Celsius) when
  possible
• Solid and liquid waste containers should be covered when not in
  use. Should be proportionate and suitable in regards to the area
  they are being used and placed correctly
• Liquid waste should be disposed of appropriately and separately
  from the solid waste
• The kitchen lights should always be protected with hoods and
  should be cleaned from cooking oils. If repairs need to be made,
  they should reported immediately to the Hotel Manager
• To keep the kitchen areas well-aired and free from clutter and
  obstructions
• To place the cleaning liquids and detergents in the detergent
  store rooms.

Laundry Room:

• The laundry room should be kept clean and obstacle free
• Ventilation filters should be clean with lint to avoid the fire hazard
• Correct separation and storage of chemicals, detergents and
  toxic substances should be made
• As well as correct labeling and signage on all containers
• Ensure that cleaning linens are always clean and stored properly
• To separate the dirty from clean utensils and store in suitable
  spaces
• To place the cleaning liquids and detergents in the detergent
  store rooms.

Various

• To assist the Hotel Manager during embarkation and
  disembarkation of all passengers, including moving passengers’
  luggage and escorting them to their cabins
• If there is any existence or even suspicion of existence of insects
  and/or pets should be reported at once.
• Insecticides should be used only with the order of a superior and
  after the correct instructions are given
• Smoking is prohibited in the interior spaces of the vessel
• In the event that hotel assistants have not fully understood or
  have doubts regarding instructions for the operation of
  equipment in their working areas, they should direct any
  questions to their supervisor straight away.
• Seafarer should cater for keeping his/her personal cabin clean and
  tidy and keep same as such at his/her own time and effort

Reports to Hotel Manager

Note: Seafarers are employed as per MLC requirements. Their monthly
earnings correspond to 312 hours of work, or on average 10hours of work
per day, including Sundays. Seafarer is entitled to minimum 10 hours of rest
per 24 hours or minimum 77 hours of rest per 7 days.